Specialist, Shared Services, AR

Specialist, Shared Services, AR

We are looking for a results-driven and proactive Collections Specialist to manage our accounts receivable portfolio for the EMEA region. The ideal candidate will be responsible for minimizing bad debt, improving cash flow, and maintaining strong customer relationships across a diverse environment.

What You'll Do:

• Proactively monitor and manage assigned customer accounts to ensure timely payments of outstanding invoices.
• Serve as the primary point of contact for all collection-related inquiries. Contact customers via email and phone to follow up on overdue payments in a professional and courteous manner.
• Maintain accurate records of collection activities and customer interactions.
• Investigate and resolve billing discrepancies, payment disputes, and other issues by collaborating with internal teams such as Sales and Customer Service.
• Prepare and present regular reports on collections activities, aged debt analysis, Days Sales Outstanding (DSO), and at-risk accounts for assigned region.
• Perform regular reconciliations of customer accounts to ensure all payments are accurately applied and discrepancies are identified.
• Identify potential bad debt accounts and escalate them to the Collections Manager according to company policy. Assist in assessing the creditworthiness of new and existing customers.
• Ensure all collection activities are compliant with local regulations and company policies across different EMEA countries.
• Participate in ad-hoc projects, reporting, and analysis as required by the finance leadership team, including support for month-end close and audit requests.

What We Seek:

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of relevant experience in collections or accounts receivable.
• Willingness and ability to work EMEA hours (2:00 PM – 11:00 PM Malaysia Time Zone).
• Demonstrated success in managing collections, preferably within the EMEA region.
• Excellent communication and negotiation skills.
• Strong time management skills and the ability to work independently.
• Proficiency in Microsoft Excel; experience with ERP systems is a plus.
• Fluent in English; proficiency in additional EMEA languages is an advantage.

Outstanding Candidates Will Have:

• Experience working in a shared services or multinational environment.
• Familiarity with regional compliance and financial regulations.
• Track record of improving collection processes or reducing DSO (Days Sales Outstanding).
• Strong analytical skills and attention to detail.
• Collaborative mindset with a proactive approach to problem-solving.

What We Offer:

At Entegris, we invest in providing opportunity to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values. Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

• Competitive Contractual and Profit-Sharing Bonuses: Rewarding your hard work and dedication.
• Comprehensive Health Insurance: Tailored packages to meet your individual needs.
• Generous Paid Public Holidays: Enjoy 17 days off to celebrate and relax.
• Empowering PTO Policy: Take the time you need to recharge and come back refreshed.
• Education Assistance: Support for your continuous learning and development.
• Values-Driven Culture: Work with colleagues who embody People, Accountability, Creativity, and Excellence.