Specialist, Customer Service, Taiwan

The role involves:

Order management (order and quote entry processing through SAP)
Shipping arrangement and on-time delivery
Customer demand management and order fulfillment
Obtaining customer insight through daily communication and analyzing the demand/supply through sales forecast and customer usage
Being familiar with policies and procedures to perform daily operations and meet SOX control
Effectively collaborating with relevant departments for problem solving with timely response
Maintaining standardized and up-to-date SOP
Maintaining daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments
Completing assigned tasks and responding proactively

In this role, you will:

Respond to customer's issue with a sense of urgency and find the resource to provide the solution
Proactively review the related process and improvement plan to drive process efficiency
Be open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate:

Bachelor's degree, more than 2 years of relevant experience in Semiconductor and in Customer Service role
Knowledge and hands-on experience in SAP system
Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset
Strong communication and influencing skills with all levels of the organization
Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges
Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization
Ability to actively seek solutions to problems and improve the process while achieving the best results possible
Take proactive action for prevention or repeating error
Positive attitude and ability to adapt to change
Open-minded, willing to share ideas with the team and have team work spirit
Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)
Excellent excel, data analysis, and problem-solving skills
Fluent in both spoken and written English

Your success will be measured by: