Senior Specialist, Customer Service, Taiwan

Senior Specialist, Customer Service, Taiwan

The Role:

Responsible for order management (order & quote entry processing through SAP)

Responsible for shipping arrangement and on-time delivery

Customer demand management and order fulfillment

Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage

Be familiar with policies and procedures to perform daily operations and meet SOX control

Effectively collaborate with the relevant departments for problem solving with timely response

Maintain standardized and up-to-date SOP

Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments

Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly

Build strong, trust-based relationships with customers through proactive and clear communication

Complete the assigned tasks and respond proactively

In this role you will:

Respond to customer's issue with a sense of urgency and find the resource to provide the solution

Proactively review the related process and improvement plan to drive process efficiency

Open to suggestions and flexibility in adjusting work processes

Traits we believe make a strong candidate:

Bachelor's degree

More than 5 years of relevant experience in Semiconductor and in Customer Service role

Knowledge and hands on experience in SAP system

Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset

Strong communication and influencing skills with all levels of the organization

Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges

Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization

Ability to actively seek solutions to problems and improve the process while achieving the best results possible

Take proactive action for prevention or repeating error

Positive attitude and ability to adapt to change

Open-minded, willing to share ideas with the team and have team work spirit

Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)

Excellent excel, data analysis, and problem-solving skills

Fluent in both spoken and written English

Your success will be measured by:

People and Teamwork

Accountability, Integrity and Trust

Creativity and Innovation

Dedication to Excellence