Senior Manager, Global Services Execution

Senior Manager, Global Services Execution

The role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management.

In this role you will:

• Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.
• Operational Excellence: Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction. Discipline
• Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions.
• Change Management: Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams.
• Cross-Functional Collaboration: Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives.
• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance.
• Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.
• Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth and customer satisfaction.
• Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.

Traits we believe make a strong candidate:

• Proven experience in leading global operations and driving efficiency at scale.
• Strong track record in process optimization and program management.
• Ability to translate global strategies into actionable operational plans with measurable outcomes.
• Skilled in leading organizational change and fostering adoption of new processes and technologies.
• Experience establishing KPIs, dashboards, and governance frameworks to ensure accountability.
• Effective communicator, able to collaborate with regional leaders, finance, HR, and sales teams.
• Ability to identify risks and develop mitigation strategies to ensure business continuity.
• Innovative and data-driven mindset, championing best practices and continuous improvement.