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Head Of Scaled Services - Remote Eligible
Build a customer success strategy for start-ups, scale-ups, and mid-market segments.
Remote
Senior
2 weeks ago
✨ About The Role
- The Head of Scaled Services will lead efforts to assist existing customers in the start-up, scale-up, and mid-market segments.
- This role involves building a customer success motion and strategy tailored to the scaled segment.
- The candidate will be responsible for attracting, developing, and retaining a high-performing team.
- Defining, tracking, and reporting on team KPIs will be a key responsibility.
- Collaboration with other Customer Success leaders and functions within Enode, including Sales, Marketing, and Product, is essential.
- The role requires a hands-on approach to building the groundwork for Enode's aspirations as a leading climate tech company.
- The position reports to the Chief Customer Officer and is fully remote within the US East Coast or Europe, with occasional travel required.
⚡ Requirements
- The ideal candidate will have leadership experience, preferably in an early-stage start-up context.
- A background in customer-facing functions such as customer success, sales, or marketing is essential.
- Strong problem-solving skills and a proactive approach to execution are critical for success in this role.
- A commercial mindset is necessary to drive customer success and business growth.
- Creativity and the ability to think outside the box will be advantageous in developing innovative solutions.
- An interest in cutting-edge technology, particularly in the energy sector, will be beneficial.
- A passion for accelerating the energy transition and empathy for both the team and customers are must-have qualities.
About Enode
An API for electric vehicles and other energy hardware (DERs)