Patient Support Specialist

Patient Support Specialist

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care Is An Honor." Join Ennoble Care today!

Job Description

Ennoble Care is looking for a full-time, experienced Patient Support Specialist that will work out of our Voorhees, New Jersey office, who aligns with our motto, "To Care Is An Honor". This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Patient Support Specialist you should be compassionate, experienced, and highly organized. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling and providing support for the caregivers and families.

Responsibilities

Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system

Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes

Document all client communications (verbal or written) accurately

Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate

Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues

Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities

Become skilled at using technology including secure email, telephone system, electronic medical records, etc.

Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications

Excellent customer service skills demonstrated by positive feedback from customers and patients

Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation

Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications

Must be comfortable with speaking on the phone for large amounts of the day

Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service

Ability to take accurate notes to document each task in a timely manner

Ability to multitask between different patients and workstreams while remaining organized and efficient with time

Ability to thrive in a fast-paced environment

Must be able to work full-time, Monday through Friday, daytime hours, on-site in Voorhees, New Jersey.

Must be proficient in using a computer, including Outlook and other Microsoft Office programs

Knowledge of basic healthcare terms, conditions, roles, and basic care principles

Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis

Please note: This is a full-time, in-office position.

All employees qualify for these benefits:

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.