Service Manager

Service Manager

The Service Manager is responsible for all field labor, materials, profit, loss, project performance, and safety as well as managing all field labor, subcontractors, and vendors in collaboration with the Services business unit.

Responsibilities include: meeting or exceeding all financial expectations, budgets and goals; monitoring and maintaining cash position of business unit; building and sustaining customer relationships; managing dispatch procedures and effective communications with field staff resources; management of all field labor with the business unit; coordination with Business Unit Manager regarding hiring and termination of all technicians, conducting performance reviews, recommending salary changes, resolving personnel issues, and the development of talent within the business unit; initiating technician labor productivity improvements; estimation of service repair and replacement projects; promoting and accountable for all aspects of Safety and Risk Management; assisting Field Supervisor in regulating quality control; ensuring that employee morale and retention are kept at a high level; maintaining inventory and tool procurement for all service vehicles; maintaining continuing education program for Service field personnel; performing Services' orientation for new hires; conducting project kick-off meetings to coordinate small jobs with Management; coordinating subs and vendors as related to Service jobs; assisting in the development of software and technology tools; and participating in staff meetings with Business Unit Manager.

Qualifications required include: 5+ years' experience in the service business; organized and self-motivated, with the ability to lead a team of technicians; effective verbal and written communication skills; detail-oriented and willing to tackle various ongoing projects in a fast-paced environment; versed in the industry and the Company's competitors; ability to multitask and perform duties outside of the scope of work when necessary; and working knowledge of Microsoft Word, Excel, and PowerPoint.

Preferred education: Bachelor's degree in a technical or business discipline.

Travel requirements: 20% of time will be spent traveling to job site/office location.

Physical/work environment requirements: prolonged periods of sitting at a desk and working on a computer.

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.