Job Field Service Technician II

Field Service Technician II

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We're Offering:

• Paid holidays per year, plus sick time and vacation time
• Full benefit plan including, extended medical, vision and dental
• Life Insurance, long term disability and a salary continuance plan
• Tuition reimbursement plan
• 6% RRSP employer matching program
• Compensation Range: 52,100-65,000 plus quarterly sales bonus

Job Purpose:

Enersys is seeking a highly motivated and skilled Field Service Technician II to join our growing team! In this role, you will play a crucial role in ensuring our customers' equipment operates at peak performance. You will be responsible for providing timely and effective on-site service, maintenance, and equipment repair. You will play a key role in supporting critical infrastructure, focusing on our Energy Systems solutions for telecommunications, data centers, utilities, and other essential services.

Essential Duties and Responsibilities:

• Field Service Expertise: Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment.
• Perform preventative maintenance to ensure optimal equipment performance and minimize downtime.
• Troubleshoot and diagnose common technical issues, replace defective parts, and reassemble equipment.
• Provide on-site technical assistance and training to customers on the safe operation of their equipment.
• Customer Focus: Build and maintain strong customer relationships by providing timely, efficient, and professional service.
• Effectively communicate with customers to understand their needs, explain technical details, and resolve concerns.
• Act as a liaison between the customer and the company to ensure customer satisfaction.
• Safety and Compliance: Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Complete all required safety and compliance training.
• Administration and Reporting: Maintain accurate records of service calls, maintenance activities, and customer interactions.
• Complete timely reports, including service reports, expense reports, and quality alerts.
• Manage company assets, including a service vehicle, parts inventory, tools, and test equipment.

Qualifications:

• Minimum 1 ½years of field service experience in electrical, telecom, or energy-related fields.
• Basic understanding of electrical systems and test equipment (Aptitude exam is part of application process; 70% passing score required).
• Ability to travel 30% of the time.
• Ability to pass a background and driving record check.
• Ability to read and interpret technical documents, such as schematics and manuals.
• Solid communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and acceptable driving record for insurability.
• Availability to work non-standard hours in a 24/7 work week.
• Ability to lift 75 lbs. and carry equipment, climb ladders, and work in confined spaces.
• Ability to perform physical tasks, such as bending, stooping, and kneeling.
• General Job Requirements:
• Must be able and willing to do overnight travel.
• Must be able and willing to operate a forklift.
• Must be able and willing to drive a company vehicle.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis.
• Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time.
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyone's safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all. We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws. We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.