Operations Agent - IAH

Operations Agent

Energy Transport Logistics is seeking self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline Operations Agent to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.

Essential Duties And Responsibilities:

• Order Processing and Manifest Execution.
• Notify customers and company stations of freight availability, capacity, status, cost and other important information.
• Maintain knowledge of company services to assist with customer inquiries and book orders.
• Work and coordinate effectively with customer service team to ensure all shipment requirements are understood.
• Work and coordinate effectively with dispatch team and other parties to ensure freight requirements are executed and on time.
• Work and coordinate effectively to assist warehouse team in handling various types of packaging materials and operating lift equipment to load and offload various types of trucks.
• Inspect freight for OSD, document with images and report to supervisor or manager.
• Obtain pieces, weights, dimensions internally or externally, and translating that information to transportation software.
• Ensure all backup paperwork/documentation, reference numbers and requirements are attached appropriately.
• If any white glove service, ensure strong attention to detail to execute.
• Data entry.
• Read and interpret various forms of documentation, safety rules, tariffs, BOLs, MSDS, Inbond arrivals, etc.
• Adhere to company policies and procedures.
• Assist Management on daily KPI Reports when needed.

Competencies:

• Relevant experience in cartage, transportation, moving companies, customer service, logistics, linehaul, intermodal, warehouse, ground operations and air/ocean dispatching.
• Forklift Certification (Preferred)
• Be able to lift 50 lbs.
• Ability to stand, lift, squat for extended period of time- Requires good Physical Condition.
• Ability to follow verbal and written direction.
• MS Office program and transportation management software knowledge.