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Customer Service Agent - LAX

Coordinate freight data transfer and customer communication to ensure on-time deliveries
Carson, California, United States
Entry Level
$22 USD / hour
yesterday
Energy Transport Logistics

Energy Transport Logistics

Energy Transport Logistics specializes in transportation and logistics services for the energy sector, including oil, gas, and renewable resources.

2 Similar Jobs at Energy Transport Logistics

Customer Service Agent

We are looking for a full time Customer Service Agent for our Carson, CA location. Rate of Pay: $22.00-$22.00 per hour.

Job Summary

Energy Transport Logistics is seeking a self-motivated individual who can work in a fast-paced environment and is able to multitask. This individual will be a frontline customer service representative to address customer needs and inquiries. Provide support to internal and external customers needs with a proactive approach in a professional manner.

Essential Duties And Responsibilities

  • Provide excellent, professional, and timely customer service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes.
  • Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers.
  • Transfer data from bill of lading to company freight operating management system.
  • Provide clerical support to daily operations, including, but not limited to, answering the telephone/emails, photocopying, printing, faxing, filing, record maintenance, scanning and document breakdown.
  • Collect, safekeep, and help upkeep all relevant customer data.
  • Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment.
  • Assist customers in tracking and tracing their freight, when needed.
  • Notify customers of Freight Availability, Capacity, and other Important Information.
  • Will need to maintain knowledge of company services.
  • Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time.
  • Adhere to company policies and procedures.
  • Assist Management in operational KPI reports as needed.

Competencies

  • Strong understanding of MS Office Programs, Freight operating systems, such as AS400, Alpha Truck, Crowne, Freight Data, etc.
  • Strong verbal and written communication skills
  • Relevant experience can include cartage, transportation, moving companies, customer service, logistics, line haul, intermodal, warehouse, ground operations, and dispatching air and ocean service.
  • Must have the ability to work in a fast-paced environment
  • Type 30+ WPM preferred
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Customer Service Agent - LAX
Carson, California, United States
$22 USD / hour
Support
About Energy Transport Logistics
Energy Transport Logistics specializes in transportation and logistics services for the energy sector, including oil, gas, and renewable resources.