Retail Services Field Service Technician

Pipeline and Terminal Operations

USA Compression Partners, LP, (NYSE: USAC) provides mission critical natural gas compression services to large upstream and midstream energy companies. We are an operations-centric, technology driven employer with 800+ employees in 18 states across the US. We owe our success to the quality of our employees, strong commitment to safety, and superior service to our customers.

Key Business Objectives

Field Service Technician (Retail) is responsible for the maintenance/service of customer owned compression equipment and reports to the Retail Services Supervisor. With minimal supervision and significant autonomy, the expected areas of responsibility include, safely performing scheduled maintenance, maintaining and building customer relationships, and providing first line support for equipment troubleshooting. USAC employees are proudly responsible for maintaining a safe, professional, and positive work environment that aligns with our Pillars culture.

Duties and Responsibilities

• Perform maintenance and overhaul-related tasks on compression equipment.
• Understand and follow the company handbook along with all company/customer safety and environmental policies.
• Accurately gather and prepare data for reports critical to unit operations by assigned deadlines.
• Respond quickly to supervisor or customer inquiries.
• Work closely with the customer and supervisor on major repairs; escalate when necessary based on protocol.
• Maintain and operate company vehicle according to company guidelines.
• Work with sales team to identify new sales or equipment opportunities.
• Maintain and/or partner with the parts department to ensure sufficient parts.
• Keep each unit clean following good housekeeping rules and maintain safe working conditions.
• Maintain large or small horsepower units, gas lift or traditional compression units along with other related equipment associated with our business.
• Any other duties or responsibilities as assigned by supervisor.
• Full-time hourly position.

Skills/Capabilities and Education

• Technical/trade school certification or additional work experience in related field.
• Prefer at least 2 years of experience in gas compression industry, with preference to CAT, Ariel and/or Cummins certifications and experience.
• Applicant must have the ability to legally work in the U.S.
• Valid driver's license with a DMV history acceptable to USAC.
• Capable of safely driving commercial size truck.
• Excellent customer service and positive communication skills are critical to succeed in this role.
• Solid professional communication/interface skills with customer field personnel, onsite vendors, and other employees.
• Ability to self-manage and work independently with little to no supervision.
• High degree of mechanical ability.
• Experience reading and understanding technical manuals.
• Experience in configuring natural gas compression equipment.
• Ability and flexibility to work extended hours including periodic on-call weekends.
• Ability to understand written/verbal communication from the company and supervisor including training, procedures, instructions, etc.

Working Conditions

• Work day consists of driving a USA Compression service vehicle to customer locations to perform repair and maintenance activities. The role rotates 14 days on/off away from home to our workplace.
• Periodic lifting requirements in excess of 50 lbs.
• Ability to stand and walk on uneven and varied terrain, climb ladders and stairs; and stoop, squat, kneel, crouch and crawl depending on the task requirements.
• Exposure to extremes in temperature/weather conditions depending upon assigned location.
• Occasional exposure to high noise levels in excess of 85dBA that require ear protection.
• Some exposure to potentially hazardous chemicals and materials.
• Working conditions will vary from one job site to another; some job sites are indoors in compressor stations while other sites are outside, exposed to a variety of weather conditions.
• There is a strong emphasis on safety while working with heavy equipment and machinery.