Coordinator - bulk Plant Ops

Coordinator – Bulk Plant Ops

The position of Coordinator – Bulk Plant Ops is a key player of the sales team. This position requires a driven individual with strong business acumen, excellent communication, relationship-building skills, and a passion for growth.

Essential Duties and Responsibilities:

• Greet walk-in customers, drivers, and vendors in a professional manner.

• Answer incoming calls and route to the appropriate department or staff.

• Maintain front office organization and tidiness.

• Determines prospects needs, providing economical solutions for each that demonstrate value, satisfying the prospect while achieving sales goals and Sunoco financial objectives.

• Provides service and product information to customers.

• Establishes relationships with existing businesses and capitalizes opportunities in target growth markets.

• Effectively resolves all customer facing issues from Salesforce cases such as billing, loading, and drafting, and proactively handles customer complaints.

• Utilizes Salesforce to create and maintain a strong sales pipeline with detailed customer information. Records opportunities through each phase of the sales funnel to effectively expand business with existing customers.

• Clearly articulates ongoing activity with leads, opportunities, proposals made/excepted/rejected and anticipated closings.

• Provides critical thinking to overcome objections to successfully complete negotiations.

• Effectively utilizes technology, programs, and platforms (i.e. Salesforce, Right Angle, Concur, etc.)

• Data entry of Delivery Tickets into the system accurately.

• Updating customer pricing tool as directed by sales staff.

• Ability to prepare basic sales reports and assist with Bulk Plant Inventory.

• Represents Sunoco LP with credibility and integrity.

• Effectively communicates with management and internal channels to align growth strategy by market, by customer, and by terminal supply point.

• Additional ad hoc requests and duties as assigned by Supervisor.

Education and/or Experience, Knowledge, Skills & Abilities:

• HS Diploma or GED

• 0-2 years of experience

Preferred Qualifications:

• Excellent communication, organization, and computer skills.

• Knowledge of service station equipment.

• Maintenance experience and/or Call center experience preferred.

Working Conditions:

• Usually, normal office working conditions.

• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.