Customer Service Manager (m/w/d)

What To Expect With Us

You will be responsible for B2B support with our customers, the municipal utilities, and energy providers.

You will be responsible for the processing, prioritization, and delegation of incoming customer inquiries via Zendesk.

You will be the voice of the customers within the company, forwarding their feedback to the relevant departments and providing impulses for product improvements and innovations.

You will proactively make suggestions and implement them independently.

You will understand the goals, needs, and priorities of our customers and help them develop.

Your Background

You have successfully completed a commercial education, an economic study or similar.

You have experience in the field of customer service, support, operations, or account management/project management.

You have experience in handling automated service processes and ticket systems.

You have ideally already worked with Zendesk and Jira.

You have a strong technical affinity and are able to analyze and pass on technical problems in a solution-oriented manner.

You have excellent verbal and written communication skills in German (C2) and English (C1).

You are characterized by resilience and a solution-oriented approach to de-escalate critical situations.

You work independently, responsibly, and are an absolute team player.

You have a passion for digital, sophisticated, and complex service solutions.

You are willing to come to our Hamburg office two days a week.

What We Offer You

The opportunity to develop yourself in a growing company in a dynamic industry, to shape the future and continuously develop yourself.

The chance to take on responsibility from day one and to use our short and fast decision-making processes to shape things.

Flexible working hours on a trust basis and 30 days of vacation.

An attractive, competitive salary and a variety of other benefits (HVV ProfiCard, contribution to additional voluntary benefits, etc.)

Endios GmbH

endios is a company founded in 2015 and located in Hamburg that develops apps for cities, communities and their municipal utility companies.