Patient Support Assistant (PSA) - Maternal Child - Evanston

Patient Support Assistant – Maternal Fetal Medicine/Fetal Diagnostic

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Support Assistant
• Location: Evanston, IL
• Full Time/Part Time: Full Time
• Hours: Monday-Friday, 7:30am-5:30pm; Rotating Saturdays based on department needs
• Required Travel: Travel based on department needs

What You Will Do:

• Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team.
• Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
• Utilize Epic to schedule and register patients for multiple providers, sites and services
• Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless
• Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols
• Obtain prior authorization as needed
• Review department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concerns
• Provide other administrative support under the direction of the Physicians and Practice Manager

What You Will Need:

• Education: High school diploma or equivalent work experience is required.
• Certification: N/A
• Experience: 1 – 2 years in an administrative/customer service preferred, EPIC knowledge and experience preferred. Enjoy working at a fast past with the capacity to multi-task, displays flexibility, take initiative, and utilize multiple resources to support the role
• Unique or Preferred Skills: Excellence in customer service

Benefits (For full time or part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities