Medical Assistant/ Patient Service Associate, Orthopedic

Medical Assistant/Patient Support Associate, Ortho

Position: Medical Assistant/Patient Support Associate

Location: 21481 N Rand Rd. Kildeer, IL.

Full Time: 40 hours/week

Hours: Hours vary – Monday – Friday (8am – 5pm)

Travel to 519 S Roselle Rd. Schaumburg, IL.

What You Will Do:

Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient's ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty. Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians in the NCH Medical Group.

Document accurately in the EMR and adhere to patient confidentiality standards

Obtain/verify medical history, medications, allergies, reason for visit, etc.

Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit

Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires

Explain NCH MyChart and guide patient through NCH MyChart activation

Administer medications per physician orders

Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies

Distribute post-care direction(s) prepared by physician to patient

Assist in procedures as needed including room set up, preparation and clean up

Ensure supplies are maintained for each practitioner

Assist with obtaining prior authorizations and pre-certifications as needed

Abstract clinical information into Epic at the direction of the physician or practice manager

Ensure the cleanliness of clinical and non-clinical areas such as patient rooms and laboratory

Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items

Obtain medical records from non-NCH facilities

Create and open orders per protocol or as directed by provider

Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standards

Take accurate and complete messages according to protocols

Follow-up on patient issues as appropriate

Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.

Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages

Complete prescription refills as per practice protocol

As directed, communicate test results & other information to patients via NCH MyChart or telephone

What You Will Need:

Education: High School Diploma, GED or equivalent work experience required.

Certification: BLS/CPR Certification for the Healthcare Provider required

Experience: Minimum 6 months experience as a Medical Assistant preferred.

Benefits:

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Visa Sponsorship Available (Nursing and Lab roles)