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Machine Learning Solutions Engineer

Support technical onboarding by running sessions and managing data for customers.
San Francisco, California, United States
Junior
2 months ago
Encord

Encord

Software to help you safely develop, test, and deploy AI systems

✨ About The Role

- The Solutions Engineer will work closely with customers to understand their requirements and gather feedback. - This role involves supporting technical customer onboarding, including running technical sessions and managing data imports/exports. - The engineer will build scripts and tools to address urgent customer feature requests and assist the product and engineering teams in developing these into production-grade features. - The Solutions Engineer will act as the liaison between the engineering team and customers, providing technical insights during the customer lifecycle. - Collaboration with the Sales & ML team to prepare and set up product demos is a key responsibility of this position. - The role requires a proactive approach to solving customer problems and ensuring a smooth onboarding experience.

âš¡ Requirements

- The ideal candidate will have at least 1 year of experience, preferably in a Solutions Engineer role. - A strong understanding of Python SDKs, APIs, SQL, and cloud integrations is essential for success in this position. - The candidate should possess a high attention to detail and a customer-first approach to problem-solving. - A hacker mindset is important for quickly and efficiently addressing customer issues. - The ability to estimate the scope of bug fixes and debug code based on customer-provided stack traces is necessary. - A deal-driven attitude and the ability to work well under pressure will contribute to the candidate's effectiveness in this role. - Previous experience in a fast-paced B2B startup environment is beneficial.
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Machine Learning Solutions Engineer
San Francisco, California, United States
Engineering
About Encord
Software to help you safely develop, test, and deploy AI systems