C004897 Senior Service Delivery Manager (NS) - WED 3 Jun

Senior Service Delivery Manager

Deadline Date: Wednesday 3 June 2026

Location: Brunssum, Netherlands

Full time on-site: Yes

Total Scope of the request (hours): 836

Required Start Date: 09-JUL-2026

End Contract Date: 31-DEC-2026

Required Security Clearance: NATO Secret

Specific Working Conditions: The Service environment will be a normal office environment within the Host Nation complex (and field conditions during operational support), but Remote and Mobile service delivery will be permitted, as and when necessary; with the prior approval of the NIMSC Senior Service Delivery Manager

Duties and Role

Coordinated Service Management & Service Delivery support of NIMSC Land & Air Business Unit- Allied Operations & Missions portfolio; for assigned Services / Missions / Projects & the support of Project Managers, utilizing NATO tools & systems (EBA, Service Now & SharePoint).

The support will be provided by means of:

• Tracking, by using NCIA EBA & Service Now tool sets, financial status (OPEX & CAPEX) including ACQ progress (PR to PO) upon a daily basis, including Resource Management, Cost planning & Timeline planning within Service Now.
• Updating NIMSC SharePoint Portal upon a weekly basis with progress & recommendations.
• Delivering a monthly written project & financial Status & related expenditure budget Report; highlighting Problems, Issues, Trend & Analysis, Risks & recommended Solutions for assigned Services/ Missions & Projects.
• Reporting monthly to the NIMSC Land & Air Business Unit, Senior Service Delivery Manager, Allied Operations & Missions Team Lead, the financial status of all assigned Service / Mission & Project budgets within the NIMSC Land & Air Business Unit, Allied Operations & Missions portfolio.
• The Acceptance criteria for the monthly report are the following:
• Is submitted by the agreed date, which is the last working day of the month.
• Contains updated status of PRs/POs for active procurement procedures, including Resource Management, Cost planning & Timeline planning within Service Now.
• SharePoint is up-to-date & indicates the progress / recommendations.
• Highlights Problems, Issues, Trends & Analysis, Risks & recommended Solutions for assigned Services / Missions & Projects.
• Data matches the EBA system snapshot & SharePoint updates.
• As part of the Continuous Improvement process, identify process bottlenecks & opportunities for End-to-End process improvements & process synergies.
• The above to be implemented via:
• Tracking and Documenting upon a daily basis, any opportunities for Continuous Improvement & process synergies.
• Updating NIMSC SharePoint Portal upon a weekly basis with any opportunities for Continuous Improvement and process synergies & recommendations.
• Delivering a monthly written Continuous Improvement Report, detailing Opportunities for Continuous Improvement in Service Delivery & Mission Support; highlighting Problems, Issues, Trend & Analysis, Risks & recommended Solutions.
• Reporting monthly to the NIMSC Land & Air Business Unit, Senior Service Delivery Manager, Allied Operations & Missions Team Lead, opportunities for process improvements & synergies.
• The Acceptance criteria for the monthly report are the following:
• Is submitted by the agreed date, which is the last working day of the month.
• Any opportunities for Continuous Improvement & process synergies are documented.
• SharePoint is up-to-date & indicates opportunities for improvement and process synergies / recommendations.
• Provides details for Opportunities for Continuous Improvement in Service Delivery & Mission Support; as well as highlights Problems, Issues, Trend & Analysis, Risks & recommended Solutions.
• Strategic partnerships & effective customer relationship management to be fostered & built within NCI Agency, other NATO entities, Commercial & Industry partners.
• The deliverable to be justified & executed while:
• Tracking & Documenting upon a daily basis, any Customer Engagements.
• Updating NIMSC SharePoint Portal upon a weekly basis, with any Customer Engagements Outcomes & recommendations.
• Delivering a monthly written Customer Engagement Report, detailing Customer Engagements & Outcomes; highlighting Problems, Issues, Trend & Analysis, Risks & recommended Solutions.
• Reporting monthly to the Land & Air Business Unit, Senior Service Delivery Manager, Allied Operations & Missions Team Lead, the status of all related supporting service, mission & project 5 year Obsolescence plans.