C004167 Engineer (digital Collaboration - Voice & VTC) (CTS) TUE 23 Sep Relaunch

Engineer (Digital Collaboration – Voice & VTC)

Previously proposed candidates were non-compliant for the following reasons:

• Candidate does not possess the required minimum of 2 years of experience in Voice and Video technologies

Deadline Date: Tuesday 23 September 2025

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 3 November 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties and Role:

Specific duties for this post:

• Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;
• Support innovation efforts related to voice and video conferencing technology;
• Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;
• Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains;
• Be prepared to support maintenance activities and infrastructure deployments during out of business hours;
• Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;
• Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features;
• Mentor and/or coach team members on new voice and VTC technologies or features;
• Investigate and propose long-term solutions to encountered equipment and configuration problems;
• Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;
• Deputize for higher-grade staff, if required.
• Perform other duties as may be required.