2025 - 0291 Support For Modern Workplace (NS) - THU 16 Oct - Remote Eligible

Support For Modern Workplace

Supporting NATO throughout all its geographical locations, the NCI Agency is looking for support for the modern workplace, joining the journey of NATO's modernization of IT services, through leveraging Microsoft 365 services, delivering managed, protected, security-centric, and reliable IT services.

The NATO Communications and Information Agency (NCI Agency) is dedicated to supporting NATO's strategic objectives, including the ambitious NATO 2030 agenda. As part of this commitment, we are spearheading the modernization and digital transformation of NATO's IT services. Our focus is on leveraging public cloud technologies like Microsoft 354, incorporating a security-by-design approach, and ensuring a seamless transition to a modern, collaborative workplace environment.

To achieve these goals, we are building a Cloud Operations Center team under the Cloud Portfolio, operating under the NATO Enterprise Cloud Operating Model (NECOM) and under the guidance of the Cloud Center of Excellence (CCoE). The NECOM framework provides a standardized approach for cloud service management, ensuring interoperability, scalability, and security across NATO's IT infrastructure. The Cloud Center of Excellence will serve as a hub for best practices, innovation, and expertise, driving the adoption and optimization of cloud technologies within NATO. This team will play a crucial role in our journey towards providing managed, protected, and reliable end user services.

Embracing the latest technological advancements, this initiative will foster innovation and ensure NATO remains at the cutting edge of IT capabilities. By continuously evolving and integrating new technologies, we aim to enhance operational efficiency and readiness for future challenges. This remote position offers an exciting opportunity to be at the forefront of NATO's technological evolution and contribute to the security and efficiency of our operations.

The ideal service will offer expertise in managing resources in Microsoft 365 services.

Strong analytical, problem-solving, and organizational skills are required, along with the ability to document processes on Microsoft 365 services.

This service is critical for maintaining a secure and efficient cloud environment, supporting internal users and external collaborators.

One resource is required to perform the services described under this SOW.