2025 - 0280 Satcom Power Technician Support Services (NS) - FRI 19 Sep

Satcom Power Technician Support Services

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.

The Agency requires Power Technician Support Services to maintain, operate, and oversee our SATCOM Station power infrastructure. Services include maintenance of diesel generators, power distribution systems, HVAC, radomes, site security systems, and other station ancillary infrastructure, ensuring continuous availability of mission-critical SATCOM operations.

The contractor will provide System Management Services supporting the SATCOM Operations Team at NCI Agency in Lughezzano, Italy, focusing on server and network infrastructure, cybersecurity compliance, and operational readiness.

Prime Power and Generators:

• Maintain prime power systems (transformer vaults to distribution boards).
• Operate and maintain diesel-electric generators, ensuring fuel supply and availability.
• Provide compliance inspections in accordance with CEI 64/08 prescriptions.

No-Break Power Systems:

• Operate and maintain UPS, batteries, and emergency lighting.

Ancillary Systems:

• Perform preventive maintenance on cross-site cabling, grounding, lightning protection, radomes, EMP pneumatic doors, and hydraulic systems.
• Provide basic maintenance of site security systems (gates, bollards, access infrastructure).

Environmental Systems:

• Provide maintenance of HVAC, heating, air handling units, and fire protection systems.
• Collaborate with industry providers for contracted services under Site Engineer oversight.

Support Activities:

• Maintain accurate service records in TT-Comms, ITSM, and site logbooks.
• Provide monthly status reports on maintenance, incidents, and improvements.
• Support Site Engineers in planning, scheduling, and executing maintenance activities.

The penalties defined below will apply to the payment amount based on the performance results measured through Annex B - Monthly Service Performance Report Acceptance.