2025 - 0255 Support For Engineering Voice Network (CTS) - FRI 29 Aug

Voice Network Engineer

This Statement of Work (SoW) defines the objectives, scope of work and milestones required to be achieved by the company and the performance based contractor in regards to their role attached to the Network as a Service team. The expectation from the deliverables is to support the team that is responsible to deliver the Network, Voice and Video services via this SoW. The defined deliverables of this SOW require the contractor to participate in most of the tasks that the day to day work mandates, in order to ensure the effective and efficient service operation.

The NATO Infrastructure Service Centre (NISC) provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. NISC services (including: subject matter expertise; acquisition; project management, operations and maintenance; and, disposal) are provided in the following technical domains: Network Services (to include routing, switching and transmission services), infrastructure hosting, storage and processing, infrastructure networking, HW and SW management, databases and web platform services, as well as identity management. Services, are provided throughout the lifecycle to both internal and external customers in both static and deployable settings.

The Network as a Service (NaaS) Area of Responsibility (AoR) spans all network infrastructure hardware, Network Function Virtualization (NFV) elements, as well as software, services, management, and licensing components enabling the provisioning, deployment, network management, maintenance, lifecycle and vendor management of the on-premises, cloud and multi-cloud network infrastructure, services and connectivity.

The purpose of this SoW is to define the requirements on the deliverables that the bidding company should provide. The NATO Communications and Information Agency (further referred to as "Purchaser") is seeking a qualified Service provider to provide efficient and effective deliverables that will be completed in form of tasks that include service operation support including but not limited to Incident and Service Request management, systems updates, troubleshooting and monitoring, participation in planned service improvement initiatives (those which will be referred as Service) for the Network as a Service team.

The Purchaser aims to achieve the following objectives:

• Leverage industry expertise and best practices in installation, configuration, monitoring and daily operation of commercial off the shelf (COTS) technologies and software in the collaboration area.
• Ensure healthy and functional backend environment providing to the devices end users consume the services with the security and functional requirements.
• Improve the fault tolerance and disaster recovery of the IT systems by implementing continuous service improvement initiatives, thus enhancing the overall business continuity.
• Improve the maturity of the IT Operations by standardizing and optimizing activities and documenting procedures.

To achieve these objectives, the Purchaser is looking for qualified Voice Network engineer with estimation that the contract period will require, work effort that is equal to 1 resource.

During performance of the contract, the Contractor personnel will act as part of the Purchaser's IT support organization.