Customer Service Agent - The Shutter Store

Customer Service Agent

The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team.

As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers.

Key Responsibilities:

• Provide professional and friendly support to customers via phone and email
• Guide customers through the ordering process and offer product recommendations
• Confirm order details accurately and answer product-related inquiries
• Maintain up-to-date knowledge of our product line and ordering system
• Collaborate with team members to resolve customer concerns promptly
• Perform other customer service-related duties as assigned

Requirements:

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Basic computer literacy (email, data entry, navigating online systems)
• Willingness to learn product knowledge and company procedure
• A positive attitude and a customer-first mindset
• Must be able to work on-site (this is not a remote position)

Preferred but Not Required:

• Previous experience in customer service, retail, or call center environment
• Interest or experience in home improvement or interior design