Service Specialist

Emory Healthcare Job Opportunity

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

8:30a-5p/ Full Time / 40hrs

Work location: Onsite

Description

This role serves as the primary liaison for prospective and current patients and eligible executives. The incumbent is responsible for providing exceptional communication, care coordination, marketing support, and administrative oversight to ensure a seamless, high-quality experience across the Emory Healthcare system and beyond.

Primary duties and responsibilities:

• Patient Communication & Coordination Serves as main liaison for prospective and existing patients, eligible executives, and their families.
• Coordinates care from initial consultation to post-service follow-up.
• Works closely with clinical teams (nursing, physicians, navigators) to secure timely appointments and coordinate inbasket messaging and calls.
• Applies high-level interpersonal skills to ensure smooth care transitions and resolve patient concerns.
• Serves as a role model for gold-standard customer service.
• Participates in and supports section-level improvement initiatives to raise satisfaction scores.
• Investigates and resolves complaints, collaborating with clinic leadership on continuous improvement.

Minimum Required Qualifications:

• Education: A High School Diploma or related field Experience
• 3 years in healthcare administration, executive health, or concierge service settings Knowledge, skills, and abilities (required)
• Scheduling experience Superior customer service skillset.
• Professionalism and discretion in working with special constituent, high visibility patients and clients.
• Ability to work in a fast-paced environment Relationship management experience.
• Exceptional communicator in both oral and written form Preferred Qualifications Education - Associate's Degree in business, English, history or Poly-Sci or related field Knowledge, skills, and ability requirements

Preferred Requirement:

• Healthcare experience Fluency in medical terminology CMR experience EMR experience Charge reconciliation experience

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.