Desktop Support Engineer - Etters, PA

Position Overview

The purpose of this position is to provide technical support to staff on all company supported applications, troubleshoot computer hardware and software problems, answers support requests and escalate to appropriate IT resources when necessary. This position requires working independently with minimal supervision from Director of IT.

Essential Job Functions

Troubleshoot problems relating to computer equipment operating system software, application software, and hardware

Maintain hardware and software inventory for responsible facilities

Log and track calls using problem management database and maintain history records and related problems documentation.

Develop training documents to new users as needed

Provide a high level of service and customer satisfaction to the end user

Formulate recommendations regarding company end user hardware and software purchases

Manage antivirus/spyware software and updates

Travel up to 40% of the time in order to fulfill the responsibilities of this position required.

Ownership of region-wide hardware asset management

Other Job Functions

Maintain confidentiality and security standards and policies for the organization

Attend staff meetings or other company sponsored or mandated meetings as required

Ability to work off-hours and on call when required

Basic Qualifications

Associates Degree in Computer Information Systems, Computer Science, or equivalent technical work experience or certifications

1+ year of experience in application, technical support, desktop, helpdesk, or systems administration.

Experience supporting Windows based users in a Microsoft Active Directory Domain environment required.

Experience imaging desktops and laptops

Must be able to work independently with little or no direction. Must also be able to work closely with all levels of management, staff, vendors and consultants

Experience troubleshooting basic LAN/WAN issues

Microsoft Office (Excel, Word and PowerPoint), Visio and Project application knowledge preferred.

Preferred Qualifications

Bachelor's Degree preferred

Customer service and/or healthcare experience preferred.

Experience with supporting electronic medical records, healthcare billing revenue cycle system or similar product preferred.

A+ or Microsoft certifications