Workplace Services Lead

Employee Transportation And Cafeteria Services

In this role, your responsibilities will be:

1. Employee Transportation

• Manage and optimize daily transportation services for employees, ensuring timeliness, safety, and efficiency.
• Coordinate with transportation vendors and monitor performance through SLAs and KPIs.
• Oversee route planning and capacity management based on headcount and shift requirements.
• Handle transportation-related employee feedback, issue resolution, and continuous service improvement.
• Ensure compliance with local transportation regulations and Emerson's safety standards.

2. Cafeteria Services

• Oversee cafeteria vendor operations including food quality, hygiene, pricing, and customer satisfaction.
• Monitor daily operations to ensure timely and adequate food service to all shifts.
• Coordinate menu planning, dietary considerations, and special events.
• Track performance metrics, monitor subsidy records, food safety audits, and compliance with health regulations.
• Manage cafeteria budgets, contracts, and cost-control initiatives.
• Manage cafeteria contract with the vendor working in partnership with Local purchasing team.

3. Space Optimization (Envoy)

• Administer the platform to manage employee desk reservations.
• Train users and serve as the first point of contact for troubleshooting and system-related queries.
• Maintain up-to-date system configurations and layouts to reflect current policies, capacity limits, and user access controls.
• Generate usage reports and insights to support space planning and workplace optimization.
• Manage space optimization including Neighborhoods, considering Business Leaders requirements and Site Support leadership inputs.

4. Wellness Center

• Manage vendor relationship (Contract, recurrent meetings, pricing, resources, etc).
• Work closely with EHS Coordinator to develop wellbeing programs aligned with Emerson Safety initiatives.
• Coordinate and manage equipment and infrastructure maintenance.
• Work with procurement to make sure equipment and materials are supplied in a timely manner.

Additional Responsibilities

• Partner with Employee Experience Lead to improve employee experience related to workplace services.
• Lead continuous improvement initiatives for all services under scope, incorporating employee feedback.
• Support workplace experience initiatives and events in collaboration with HR and other departments.
• Ensure vendor contract compliance and participate in RFP processes when needed.
• Maintain documentation of procedures, processes, and service level agreements.
• Participate in workplace audits and implement corrective actions as required.
• Work closely with the Facilities Team in order to coordinate daily activities related with services under scope.

Who you are:

• You anticipate customer needs and provide services that are beyond customer expectations.
• You actively seek input from pertinent sources to make timely and well-informed decisions.
• You focus on highest priorities and set aside less critical tasks.
• You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities.

For this role, you will need:

• Bachelor's degree in Business Administration, Hospitality, Facilities Management, or related field.
• 3+ years of experience in workplace services, facilities, or operations management.
• Proven experience managing vendors and outsourced services.
• Strong organizational savvy, strong people management skills, problem-solving, strategic mindset, team work, collaboration and communication skills.
• Proficient in Microsoft Office Suite and workplace management platforms (experience with Envoy is a plus).
• Fluent in Spanish; Intermediate to Advanced English required.

Our culture & commitment to you:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.