Technical Support Engineer

Job Title

In This Role, Your Responsibilities Will Be:

Resolve technical issues for customers across all tires.

Resolves customer's technical issue during installation, implementation, and/or maintenance of NI products and platforms.

Responsible for researching, replicating, performing customer's root cause analysis and providing solution to customers within SLA time frame.

Build team and customer technical proficiency.

Identifies and anticipates technical gaps within the organization and works with management to build that product, system or technical expertise.

Educates customers through training and technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

Advocates for the customer experience within the company.

Provides customer experience improvement feedback to relevant functions.

Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.

Escalates complex technical issues internally to the appropriate group while maintaining ownership of customer interaction.

Enable customers to self-service.

Captures and documents knowledge to enable self-service resolution. Learns and adopts Knowledge-Centered Service (KCS) methodology.

Enables customers to self-service by creating and editing Knowledge based articles.

Utilize previously acquired technical experience to become actively involved to resolve problems.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek guidance from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

Bachelor of Engineering or Computer Science required (Graduating student), preferred bachelor's in electric engineering, electrical engineering, Mechanical Engineering, Computer Engineering, or Computer Science.

Proficiency in one or more programming language is required. (LabVIEW experience is preferred)

Availability to travel in Korea

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.