Technical Support Engineer 2 (japanese - speaking) Team Falcon

Technical Support Engineer

In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all tiers

With advanced product, platform, and system technical knowledge, a Staff TSE accompanies our customers through the entire customer journey (CEP), resolves technical issues to ensure customer success.

First point of collaboration for product, platform, and system technical knowledge. (Informal escalations, discussion forums, collaboration)

Coaches and educates less tenured TSEs in technical aspects and process actions.

Recognizes sales opportunities in technical support interactions and communicates to the appropriate sales channel

Builds customer proficiency for all account tiers through standard services

Educates customers through formal training and technical support engagements

Scope and provide paid technical consulting when the predominant need is product/platform expertise

Captures and documents knowledge to enable self-service resolution

Consistently applies KCS (Knowledge Centered Service) methodology in all cases and collaboration, enabling customers to self-serve by creating and editing Knowledge Base, How-To, and other content forms.

Identifies content gaps through customer interactions while delivering support services and provides feedback to the content team.

Advocates for the customer experience within the company

Provides feedback on improvements to the customer experience to relevant teams

Reports design, reliability, or maintenance issues or bugs to R&D

Reports customer product feedback to Product Planning

Who You Are:

You are a customer-focused and dynamic individual with strong technical capability and a natural problem-solving mindset. You communicate clearly and effectively, and you demonstrate leadership by guiding others, taking initiative, and driving positive outcomes.

For This Role, You Will Need:

Proficiency in English and Japanese language

Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.

2+ years of work experience in a customer-facing technical role or other relevant industry experience

Experience owning and advocating for customer issues or needs and prioritizing multiple tasks.

Experience with test/measurement products (NI or other)

Required to be working in Emerson T&M office and customer's site

Availability to travel up to 20% of time throughout Asia Pacific.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us:

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation:

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

About Emerson:

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

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