Technical Support Engineer 1

Technical Support Engineer

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of products, platforms, and systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending platform and system improvements to R&D, providing customer insights to sales, and making sure NI is ready to support new products and systems.

In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all tiers

• Resolves single customers' incidents during installation, implementation, and/or maintenance of NI products and platforms.
• Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
• Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.

Builds customer proficiency for all account tiers through standard services

• Educates customers through formal training and technical support engagements.
• Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.

Captures and documents knowledge to enable self-service resolution

• Learns and adopts Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles.

Advocates for the customer experience within the company

• Provides feedback on improvements to the customer experience to relevant teams.
• Reports customer product feedback to Product Planning.

Who You Are:

You build the customer relationships. You solicit both input and discussion. You make new connections and build relationships in other areas and teams.

For This Role, You Will Need:

• Bachelor's of Engineering or Computer Science required; preferred Bachelor's in Electrical Engineering, Computer Engineering, or Computer Science.
• Experience in customer-facing roles.
• Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
• Availability to travel up to 10% of time.

Preferred Qualifications That Set You Apart:

• Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one, or in front of a group.
• Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical – Good understanding of electronic circuit design concepts and basic electronic instrumentation.
• Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.
• Collaborative – Team oriented with the ability to effectively collaborate with peers.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.

Job Identification: 25028764

Job Function: Services & Support

Posting Date: 11/18/2025, 07:41 PM

Job Schedule: Full time

Locations: Multipark - Tempisque Bldg, San José Central, San José, CR (Hybrid)