Staff Education Services Operations Specialist

Job Description

In This Role, Your Responsibilities Will Be:

• Act as the primary owner and central point of contact for Education Services operations within the assigned region or country.
• Develop, maintain, and execute regional education business plans aligned with broader strategy and revenue targets.
• Take end-to-end ownership of education activities, coordinating between customers and internal teams to ensure successful course delivery.
• Generate and manage training schedules, course logistics, and approval of new training events.
• Prepare, issue, and follow up on training quotations, supporting the full sales process through to completion.
• Monitor and manage budgets and costs associated with Education Services operations.
• Provide guidance to customers on appropriate training courses and certifications through phone and email interactions.
• Proactively engage customers who have expressed interest in training via the website, seminars, or industry events.
• Collaborate with Marketing to promote training and certification offerings across channels.
• Maintain accurate records of customer interactions, quotations, leads, and activities within internal systems and CRM tools.
• Conduct post-training follow-ups to identify opportunities for additional learning and certification solutions.
• Serve as a regional point of contact for Authorized Training Partners, instructors, and internal stakeholders to ensure consistent delivery and customer satisfaction.
• Participate in internal meetings and training sessions, and occasionally represent Education Services at trade shows, seminars, or marketing events.

Who You Are:

You are driven by achieving meaningful outcomes and take ownership for delivering results with accuracy and attention to detail. You build strong relationships by listening actively and responding thoughtfully to customer needs, ensuring a positive and professional experience. You collaborate effectively across teams, balancing multiple priorities while remaining adaptable in a dynamic environment. You communicate clearly and confidently, translating customer requirements into practical actions that support both customer success and business objectives.

For This Role, You Will Need:

• A degree or equivalent experience in a technical, business, or related field.
• Strong written and verbal communication skills in Korean and English.
• Experience in a customer-focused environment where customer success and service quality are priorities.
• Ability to work independently while contributing effectively toward shared team goals.
• Comfort using digital tools and systems, including Microsoft Office and internal or proprietary platforms.
• Demonstrated business awareness, including financial and operational considerations.
• Willingness and ability to travel up to approximately 10%.

Preferred Qualifications That Set You Apart:

• Experience in B2B and/or B2C sales environments.
• Exposure to technical sales, training delivery, or learning services.
• Experience coordinating projects or operational initiatives across multiple stakeholders.
• Familiarity with CRM platforms such as Salesforce (SFDC).
• Several years of experience in sales, customer service, business operations, or project coordination roles.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

No calls or agencies please.

Job Info

• Job Identification 26004579
• Job Function Sales Operations
• Posting Date 04/22/2026, 03:24 AM
• Job Schedule Full time
• Locations 36th Floor Parc 1, Seoul, 07335, KR (On-site)