Staff Education Services Operations Specialist

Education Services Operations Specialist

Education Services Operations Specialist will be responsible for owning and promoting the portfolio of NI training courses and certification programmes to customers in India and APAC region.

The Education Services Operations Specialist is a core role within our business, helping to ensure that customers who purchase our hardware and software platforms are trained suitably to utilise their full functionality. As well as working closely with our customers and advising on the best course or certification to complete, this role also works in collaboration with wider regional departments to help ensure that we have the right resources delivering the right courses. The Education Services Operations Specialist is the central point of contact for all Education Services related matters and will therefore work closely with the EDS Leadership on strategy input, and on business plans to ensure delivery of Education across the region.

The ideal candidate will be goal oriented and results driven with the ability to work accurately and with attention to detail. A strong sense of Customer Service as well as proficiency in both written and verbal communications will be required to help articulate the customers' needs and to promote the benefits of the training courses we are offering.

We are looking for a customer-oriented service representative with excellent verbal and written communication skills in English.

In This Role, Your Responsibilities Will Be:

Ownership of Education Services Operations:

• Be the owner and central contact point for Education Services; create and maintain a business plan and contribute to strategy.
• Responsible for EDS regional/country revenue targets.
• Take ownership of all activities including delegated responsibilities between customer and internal teams to ensure that all courses are delivered successfully.
• Participate in, and contribute to, regular internal training & meetings.
• To act as a subject matter expert for Education Services within the business to educate and provide recommendations to teams that you interact with including Customer Service Operations, Sales and Technical Support Engineering (TSE) Teams.
• Own and maintain course logistics and scheduling.
• Generating and Following up quotations and progressing the sale.
• Approval and set up of all NEW training events.
• Generate the training schedule for the allocated region.
• Monitoring budgets and costs associated within the Education Services Operations.
• Providing training and certification advice to enquiries from customers and discussing their needs via phone and/or email.
• Listening for, identifying and communicating customer needs and requirements.
• Making outbound calls to customers that have registered an interest in training and certification services through our website, NI seminars and industrial tradeshows.
• Work with Marketing to ensure training and certification are promoted.
• Keeping accurate records of all enquiries, ensuring interactions with customers (quotes, phone calls, emails, leads) are recorded in NI's internal databases and CRM systems.
• Proactively follow up customers post course to highlight opportunities to promote further training products.
• Attend and occasionally present at trade shows, seminars and other marketing events.
• Serve as a regional point of contact for Authorized Training Partners (ATPs), instructors, and internal stakeholders, ensuring seamless delivery and customer satisfaction.

Who You Are:

You plan and prioritize work effectively by breaking down objectives into clear initiatives aligned with broader organizational goals. You demonstrate agility by taking action in fast‑changing situations while maintaining a positive and resilient approach. You apply analytical thinking to ask the right questions, evaluate options, and balance risks and benefits when recommending solutions. You build strong relationships across teams, functions, and locations, using collaboration to achieve shared objectives. You are customer‑focused, learning quickly in new situations and delivering solutions that meet or exceed customer expectations.

For This Role, You Will Need:

• Degree qualified in a Technical or Business focussed degree.
• Excellent communication skills in English (written and verbal)
• Exposure to a Customer Service or focussed environment where Customer Success is key
• Proven ability to work as part of a team as well as independently towards a shared end goal
• Proficient use of technology including Microsoft Windows/Office and proprietary software
• Strong business and financial acumen required
• Willing and able to travel up to 10%

Preferred Qualifications That Set You Apart:

• Experience of Business to Business and Business to Customer Sales
• Exposure to Technical sales or a training environment
• Project coordination experience
• Experience using Salesforce
• Minimum 3 years' experience in sales/customer service, business analysis and/or project management

Other Personal Qualities:

• Excellent written and verbal communication, at all levels.
• Proactive and 'Can Do' attitude
• Excellent communication/negotiating/closing skills with customers/prospects
• Problem Solving skills
• An interest/passion in the areas of training and skills development

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.