Customer Service Support 2

Order Entry Specialist

Do you take pride in accuracy and enjoy being the person others rely on to get things right the first time? Are you energized by a fast-paced environment where attention to detail and customer focus make a real impact? As an Order Entry Specialist, you'll play a critical role in ensuring customer orders are entered and processed accurately, completed on time, and aligned with internal policies—helping deliver a seamless experience for both customers and internal teams.

The Order Entry Specialist is responsible for accurately entering and processing customer orders into the company's order management system. This role ensures that all orders are completed promptly, meet customer requirements, and comply with internal policies and procedures. The ideal candidate is detail-oriented, efficient, and able to work in a fast-paced environment while maintaining a high level of accuracy and customer service.

In This Role, Your Responsibilities Will Be:

• Accurately enter customer orders, including product details, quantities, pricing, and delivery information, into the company's order management system.
• Review and verify orders for completeness, accuracy, and adherence to pricing and discount policies.
• Flag potential issues with purchase order prior to entry and escalate accordingly
• Determine correct product to enter using a variety of resources
• Determine requested ship dates that meet matrix, other system data or as per date management standard
• Review customer open order reports and making changes in relevant system as required
• Manage pre-booking Change Order and Cancellation requests
• Assist with order-related inquiries and provide prompt and professional customer service.
• Identify and report recurring issues or system errors to management for continuous improvement.

Who You Are:

You have a track record of exceeding goals successfully. You deal constructively with problems that do not have clear solutions or outcomes. You build and deliver solutions that meet customer expectations. You separate and combines activities into efficient workflow.

For This Role, You Will Need:

• High School Diploma or GED
• Demonstrated ability to operate and communicate within cross-functional teams
• Ability to efficiently and effectively manage time, and complete tasks
• Experience using MS office applications (Excel, Word, Outlook, etc.)

Preferred Qualifications That Set You Apart:

• Self-starter with demonstrated ability to work independently with a high aptitude in customer service.
• Minimum of one (1) year of order entry or customer service experience in a manufacturing office environment is preferred
• Experience using SAP applications is highly preferred
• Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others
• Detail oriented and excellent organizational skills with the ability to multi-task and reassess priorities continually
• Effective time management skills
• Computer literacy and capability to learn/work with various systems such as MS Office and SAP

Our Culture & Commitment To You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. This role has the flexibility of a remote work option for one day a week. Our teams work together to ensure our chosen work schedules enable our creativity and efficiency as we serve the needs of our customers.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

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