Customer Service Specialist

Customer Service Representative

We are looking for a Customer Service Representative, based in our Cluj Napoca office, who will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders, with focus in EMEA area, offering support for UK&I region. This role will manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

If you thrive in dynamic environments and excel at solving problems with finesse, this is the perfect opportunity for you to shine!

In This Role, Your Responsibilities Will Be:

• Ensure the consistent and effective provision of services / information to the customer base including (but not only) Order management, fulfilment, problem solving, quotations and other services across all media (Telephone, Email, etc.).
• Check feasibility of customer request in terms of lead times, certificates and documents required (Mainly Exports). Ensure the contract review, the price policy and International Trade Compliance are applied with no exception and report to your management when discrepancies are identified.
• Apply relevant customer service procedures and processes in the respect of the Quality Management System.
• Provide a daily follow up of the order book and takes actions to anticipate issues / satisfy the request of the customer (within the companies' commitment). This can involve seek planning, Warehouse or any other department involved. Advise customers about potential delays or issues related to the order.

Who You Are:

You build and deliver solutions that meet customer expectations. You partner with others to get work done. You understand that different situations may call for different approaches. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You supervise progress by maintaining dialogue on work and results.

For This Role, You Will Need:

• University Degree or equivalent experience in a similar field;
• Proficiency in English;
• Proven experience in a customer service role;
• Strong analytical skills and ability to tackle problems;
• Good communication, teamwork and organizational skills;

Preferred Qualifications That Set You Apart:

• Good PC skills: MS Office Package, MS Outlook, Oracle or Sales Force, SAP;
• Good knowledge and proven practice of international trade

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results!