Customer Service Coordinator

Job Title

In This Role Your Responsibilities Will Be:

Continuous communication with the sales offices, providing up-to-date information on the current order stock

Weekly backlog report to the sales offices, preparation of progress reports on request

Maintenance of order dates, ensuring the reliability of the schedule

Filtering of critical orders, solving problems

Ensuring timely delivery, reducing delayed order stock

Continuous communication with the Logistics Department and the Planning Department to ensure that the production plan is not delayed by material shortages

Recording and validating the causes of delayed orders in the appropriate systems and reports

Ensuring the achievement of defined metrics (KPIs)

Organizing and preparing inspections related to the orders, coordinating with the Inspection Engineer

Preparing and following up on a monthly billing plan agreed with the sales offices

For This Role You Will Need:

Minimum intermediate level English language skills

Coordination experience, process mindset

Customer-oriented mindset, assertive communication, cooperative attitude

Quick decision-making ability

Proactive problem solving

Dynamic work in a constantly changing complex environment

Computer user skills (excel, outlook)

Advantages Include:

Knowledge of Oracle production management system

Knowledge of another foreign language

What We Offer:

Stable company background, long-term job opportunity

Friendly, high-standard, inclusive working environment

Barrier-free workplace for people with disabilities

Supportive, friendly atmosphere

Wide range of professional development opportunities

Support for commuting to work

Free sports opportunities

One day per week home office option

Our Culture and Commitment to You:

At Emerson, we provide a workplace where every employee is valued, respected, and empowered to grow. We create an environment that encourages innovation, collaboration, and the meeting of different perspectives - because we know that great ideas come from great teams. Our commitment to continuous career development and the development of an inclusive culture ensures that you receive the support you need to grow. Whether through mentoring, training, or leadership opportunities, we invest in our employees' success to create lasting impact. We believe that diverse, collaborative teams are key to growth and achieving business results.