Service Supervisor

Service Supervisor

Provide technical assistance and on-site training for team members. Regularly evaluate skills and create development plans for each technician. Perform field tech evaluations once a year for journeymen and twice a year for tradesmen and apprentices. Assist and train the technicians in their communications with the customer. Monitor call activity and respond to all customers with excessive call activity. Perform minimum 4 "quality checks" per month on contract customers. Ensure completion of PM's within the scheduled month and allotted time. Ensure adequate manpower to accomplish work within the team area. Keep the field superintendent/service manager advised of needs and performance of mechanics. Strive to turn around service quotes in 24 hours. Attend monthly safety team meetings to keep service technicians informed on policy and procedures, performance and goals of the company. Ensure compliance of all team members to safety policies and procedures. Ensure all quotes provided to customers are followed up on. Assist in recruiting, hiring and enforcing all processes. Responsible for orientation of all new team members. Manage communication between field personnel and the field superintendent, service manager and dispatchers. Respond and/or assist in all customer requests for new service agreements and changes to existing agreements. Assist in tracking shop tools and return of shop tools in a timely manner. Generate labor-based sales of at least 500K per year

Qualifications:

• Bachelor's degree (engineering preferred) from four-year college/university or 2-year degree with additional HVAC experience
• Knowledge of HVAC and mechanical background, familiarity with HVAC design and installation
• Commitment to safety
• Strong computer skills (Word, Excel, Project, Lotus Notes, etc.); AutoCAD skills are a bonus
• Capable of running projects within the five boroughs of New York City and Long Island – Office in Lake Success, NY
• Ability to climb ladders and stairs
• Valid driver's license

Benefits:

• Competitive wages
• Medical, dental, vision, and life insurance plans
• Paid vacation and holidays

401k retirement plan with a percent of matching

EMCOR Services New York/New Jersey is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law. The salary range for this position is 90K to 130K depending on experience. We offer our employees a comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled. Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.