Operations Supervisor

Operations Supervisor

Assumes the overall responsibility for the management and daily operations of work orders for facilities maintenance for given accounts. The Operations Supervisor is responsible for working with the EMCOR departments to assure work orders are managed within the established KPI's. The Operations Supervisor also is responsible for managing the direct reports to complete work orders within contractual timeframes. Manage/respond to work order escalations, payment issues and oversee time-critical repairs. The Operations Supervisor will partner with Account Management to meet customer needs.

Essential Duties & Responsibilities

• Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction
• Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements
• Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe
• Respond to customer escalations and ensure constant communication is being facilitated between account, providers and customer
• Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards
• Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
• Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations

Qualifications

• Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI's) and performance objectives are completed to satisfaction
• Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements
• Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe
• Respond to customer escalations and ensure constant communication is being facilitated between account, providers and customer
• Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards
• Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
• Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Geographic Disclosure

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