✨ About The Role
- Provide ongoing technical support for staff and educate users to reduce reoccurring issues
- Troubleshoot and correct software problems, including routine training of users
- Maintain and expand the server and network infrastructure for a rapidly expanding user base
- Create and maintain technical documentation
- Other duties as assigned
⚡ Requirements
- Minimum of 3 years’ experience providing technical support in a Mac and Windows environments
- Excellent written and verbal communication skills, in English
- Strong problem-solving and analytical abilities
- Up-to-date technical knowledge with a passion for technology
- Ability to explain complex technical information in simple, clear terms