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It Support Engineer Ii (Dallas, Tx - In Office Position)

Troubleshoot and resolve technical issues to ensure seamless employee productivity.
Dallas
Mid-Level
3 weeks ago
Emburse

Emburse

Expense management and AP automation.

Job is no longer active
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✨ About The Role

- The IT Support Engineer II will provide ongoing technical support for staff and help educate users to minimize recurring issues. - Responsibilities include troubleshooting account login issues and hardware problems such as printers, phones, and computers. - The role involves working with Internet and VoIP providers to resolve connectivity issues within the office. - The engineer will also be responsible for repairing work equipment and replacing parts as necessary. - Regular maintenance checks and testing of new products will be part of the job to ensure information security. - The position requires maintaining records of software licenses and managing access for employee accounts. - The engineer will collaborate with the HR team to prepare work equipment for new hires on their first day.

âš¡ Requirements

- The ideal candidate will have a bachelor's degree in Computer Science or a related field. - A minimum of 3 years of experience providing technical support in both Mac and Windows environments is essential. - Strong problem-solving and analytical abilities are crucial for troubleshooting technical issues effectively. - Excellent written and verbal communication skills in English are necessary to assist and educate users. - The candidate should have a passion for technology and stay up-to-date with the latest technical knowledge. - Attention to detail and the ability to work under pressure as a team player are important traits for success in this role.
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It Support Engineer Ii (Dallas, Tx - In Office Position)
Dallas
Engineering
Job is no longer active
About Emburse
Expense management and AP automation.