✨ About The Role
- The IT Support Engineer II will provide ongoing technical support for staff and help educate users to minimize recurring issues.
- Responsibilities include troubleshooting account login issues and hardware problems such as printers, phones, and computers.
- The role involves working with Internet and VoIP providers to resolve connectivity issues within the office.
- The engineer will also be responsible for repairing work equipment and replacing parts as necessary.
- Regular maintenance checks and testing of new products will be part of the job to ensure information security.
- The position requires maintaining records of software licenses and managing access for employee accounts.
- The engineer will collaborate with the HR team to prepare work equipment for new hires on their first day.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in Computer Science or a related field.
- A minimum of 3 years of experience providing technical support in both Mac and Windows environments is essential.
- Strong problem-solving and analytical abilities are crucial for troubleshooting technical issues effectively.
- Excellent written and verbal communication skills in English are necessary to assist and educate users.
- The candidate should have a passion for technology and stay up-to-date with the latest technical knowledge.
- Attention to detail and the ability to work under pressure as a team player are important traits for success in this role.