Systems Engineering Lead (lead Ops Engineer)

Lead Systems Engineer

Are you motivated by designing reliable, scalable platforms and helping teams operate with confidence in production? Would you like to build your own team and help pioneer our presence in Mexico?

Our global team supports products education electronic health records that introduce students to digital charting and prepare them to document care in today's modern clinical environment. We have a very stable product that we've worked to get to and strive to maintain. Our team values trust, respect, collaboration, agility, and quality.

About the Role

The Lead Systems Engineer is a hands-on technical leader who will help establish and strengthen the Systems Engineering and Operations capabilities for the TIO team in Mexico City. This role combines deep technical contribution with people and process leadership. You will design and operate scalable, reliable systems; improve automation and operational practices; and help build a collaborative, inclusive, and high-performing team. This role is well suited to someone who enjoys building foundations, working across teams, and balancing technical delivery with long-term sustainability.

Responsibilities

• Design, build, and operate cloud infrastructure using Infrastructure as Code, with a focus on reliability, automation, and operational stability.
• Troubleshoot, resolve, and prevent system and infrastructure issues in production environments.
• Establish and continuously improve processes, tools, and standards that support operational excellence.
• Contribute to and advise on system and application architecture to support scalability, resilience, and performance.
• Support hiring, onboarding, and development of future team members through mentorship, feedback, and collaboration.
• Work closely with architecture, product, security, and FinOps partners to align technical solutions with business, compliance, and cost goals.
• Promote a culture of psychological safety, learning, shared ownership, and continuous improvement.
• Communicate clearly and thoughtfully, using data and context to support decision-making.
• Build strong working relationships across teams and functions within Elsevier Health Education.

Requirements

• Significant experience in systems engineering, cloud infrastructure, DevOps, or related areas, including leading or influencing technical initiatives.
• Hands-on experience with cloud platforms (AWS preferred or equivalent), Infrastructure as Code tools (such as Terraform), and container orchestration platforms (Kubernetes).
• Experience with automation and CI/CD practices using common tools (for example, GitHub Actions, Jenkins, or similar).
• Ability to think holistically about system design, reliability, and operational efficiency.
• Experience collaborating with cross-functional partners such as product, security, architecture, or finance.
• Strong communication and collaboration skills, with an interest in coaching, mentoring, and supporting team growth.
• Curiosity and a willingness to learn, adapt, and improve how systems and teams work.
• Willingness to go into the office twice a week in Reforma.

Preferred Certifications

• AWS certifications (e.g., AWS Solutions Architect)
• Relevant DevOps, security, or architecture credentials (helpful but not required).

Working for you:

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Private Medical/Dental Plan
• Savings Fund
• Life Insurance
• Meal/Grocery Voucher

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.