Senior Director Of UX Operations & Accessibility

Senior Director Of UX Operations & Accessibility

Ready to scale UX operations and accessibility at enterprise level—and shape how millions access knowledge globally?

Do you want to lead global UX, accessibility, and design operations at the point where strategy, impact, and inclusion meet?

The Global UX team at Elsevier is a diverse, multidisciplinary group of designers, researchers, and content specialists dedicated to creating intuitive, impactful experiences for customers around the world. We work at the intersection of user needs, business strategy, and technology to shape products and services that help researchers, clinicians, educators, and institutions make better decisions faster. Our team partners closely with product, engineering, data, and commercial leaders to turn complex challenges into simple, trusted experiences. We value curiosity, collaboration, and evidence-based design, and we are committed to raising the quality and consistency of experiences across Elsevier's global portfolio. Joining the team means helping define the future of knowledge, insight, and decision-making at scale.

The Senior Director of UX Operations & Accessibility will lead the strategy, governance, and operational excellence of UX across Elsevier's global product ecosystem. This role is responsible for scaling UX operations, advancing enterprise accessibility maturity, and ensuring inclusive, research informed user experiences across platforms used by researchers, clinicians, librarians, educators, and students worldwide.

Operating at the intersection of design, product, engineering, compliance, and business strategy, this leader ensures UX practices are efficient, measurable, inclusive, and aligned with Elsevier's mission to advance knowledge and improve outcomes.

Responsibilities:

• Define and implement a global UX Operations strategy across business units and product lines
• Establish standardised UX processes for research intake, design workflows, tooling, and governance
• Drive adoption and governance of enterprise design systems and cross platform consistency
• Lead UX resource planning, vendor management, and budget oversight
• Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
• Champion UX operational maturity across distributed, global UX teams
• Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
• Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
• Build scalable UX research operations including participant management, tools, and insights repositories
• Act as an executive advocate for user centered, inclusive, and ethical design across the organization

Requirements:

• 12+ years' experience in UX, Design Operations, or Digital Experience leadership
• 5+ years' experience leading global, multidisciplinary UX teams
• Proven experience building and scaling UX Operations functions
• Deep expertise in accessibility standards and regulatory requirements
• Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
• Strong understanding of design systems and scalable UX governance models
• Demonstrated ability to align UX metrics with business and product impact
• Executive level communication skills with the ability to influence senior stakeholders
• Strong knowledge of UX research methodologies and experimentation frameworks
• Experience driving organizational change in complex, matrixed global organizations

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.