Operations Manager (S26)

Ella Resorts Operations Manager

“Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean's most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.

In order to support our rapid growth we are seeking to hire an experienced and visionary Operations Manager.

Position Summary

Our new Operations Manager will be ensuring the implementation of our Service Excellence Culture at our fully renovated Resort in Corfu, Alkyna Lifestyle Beach Resort. The Hotel Operations Manager is responsible for overseeing the daily operations across all departments of the hotel, ensuring exceptional guest service, efficient management of staff, and smooth functioning of day-to-day processes. They work closely with the General Manager to implement hotel policies, maximize operational efficiency, and ensure that the hotel meets its financial goals. They act as a bridge between various departments to ensure operations align with the hotel's standards and objectives.

Main Responsibilities

Operational Management

• Ensure that Hotel delivers the target customer experience and brand standards
• Addressing and troubleshooting any issues arising in hotel operations
• Collaborating with external parties such as suppliers, travel agencies, event/conference planners etc.
• Ensure seamless communication and coordination between departments (front office, food and beverage, housekeeping, etc.)
• Ensure proper organization and smooth operation of all back of house areas of the hotel
• Organize regular meetings between the Departmental Heads and between the Dep. Heads and the Hotel Manager
• Identify areas for process improvement to optimize workflow
• Assist in managing the hotel's budget, including revenue and expenses
• Monitor and control operational costs and implement cost-saving measures when necessary
• Oversee the planning and execution of events, conferences, wedding parties etc., held at the hotel
• Prepare daily, weekly, and monthly operational reports for senior management as needed
• Organize training programs to enhance employee skills and improve service quality

Quality Control

• Maintain all Ella Resorts standards in cleanliness, service, and food quality.
• Conduct inspections and audits to identify performance issues and areas for improvement
• Ensuring policy and process implementation

Health and Safety

• Ensure the hotel complies with health, safety, and fire regulations
• Advising and training on all safety-related topics
• Conducting tests and risk assessment and implementing remedial actions
• Maintaining, monitoring, and testing hotel's emergency and security systems (including Fire Alarm, CCTV, etc.)
• Performing safety walks, inceptions, and supporting the installation and maintenance of equipment
• Responsible for security staff recruitment, training, scheduling, and supervision
• Handle emergency situations (natural disasters, guest medical emergencies, etc.) and implement hotel contingency plans.