Services Delivery Manager

Services Delivery Manager

Elizabeth Glaser Pediatric AIDS Foundation (EGPAF) is on a mission to create a world where no mother, child or family is devastated by HIV and AIDS. Join us in our fight for an AIDS-free generation!

Job Description

How will you fight for an AIDS-free generation?

The Service Delivery Manager (SDM) is responsible for providing leadership and management support, coordinating and implementing high-quality, integrated HIV prevention, testing and treatment services for children, adolescents, adults and pregnant and lactating women in EGPAF-supported sites. He/she provides technical supervision and capacity building of health workers to ensure the provision of quality, effective and quantifiable services, while integrating these services with other primary health care services in health facilities and in the community.

He/she works with the Monitoring and Evaluation team to standardize and improve service delivery through continuous quality improvement processes, tracking key performance indicators and strategies to determine progress and innovations in health facilities. He/she leads the planning of health system support and health systems strengthening activities aimed at improving the quality of HIV care and treatment interventions.

No two days are alike at EGPAF, but what can you expect in this role?

Key Responsibilities and Accountabilities

• Oversee the planning and implementation of HIV and TB/HIV prevention, testing, care and treatment services for children, adolescents, adults and pregnant and lactating women in EGPAF-supported facilities, in accordance with national HIV guidelines.
• Ensure the ongoing supervision of EGPAF-supported sites for HIV and tuberculosis/HIV prevention, testing, care and treatment services for pediatric adolescents and adults, as well as pregnant and lactating women.
• Participate in training, coaching and mentoring of health personnel at the project sites.
• Ensure the availability and appropriate use of programming tools and standards of care in all project sites for all HIV-related services.
• Support sites to organize, implement and monitor community-based activities, including stimulating demand for ANC/PMTCT and postnatal services, community-based provision of antiretroviral treatment, and contact tracing of index cases.
• Provide capacity building and technical support to improve the performance of the project's technical components, including HIV testing services, prevention of mother-to-child transmission (PMTCT), treatment adherence support, gender-based violence and supply chain management, laboratory products and pharmaceuticals.
• Participate in the monitoring and evaluation, and ensure quality assurance of HIV and TB/HIV prevention, testing, management and integrated treatment services, as well as of different patient groups (children, adolescents, adults, pregnant or breastfeeding women);
• Liaise with district health officials, community and civil society leaders in the area of competence, as well as all other stakeholders to coordinate the implementation of HIV services in each project site;
• Ensure prompt availability of work plans, requests for budget advances; technical reports on project performance; and participate in weekly and monthly performance review meetings.
• Conduct targeted supervision visits to health facilities for technical assistance, capacity building, and mentoring of health providers.
• Perform a routine program-level performance review with the goal of identifying performance gaps and best practices for supported district health facilities.
• In liaison with clinical and community partners, support the roll-out of clinical services related to gender-based violence and the link between survivors of gender-based violence and psychosocial and forensic services.
• Contribute to the identification and documentation of best practices and their wider dissemination.
• Submit activity reports to the line manager
• Any other task assigned by his hierarchy

Qualifications

To be successful, you will have:

Required Qualification

• Medical Doctor with at least 5 years of experience in the prevention, testing, care and treatment of tuberculosis and HIV in children, adolescents, adults, pregnant and lactating women.
• Experience in coordinating and overseeing project activities, as well as managing stakeholders
• A master's degree in public health or a related field is a definite advantage.
• Have received training in the overall management of HIV,
• Fluency in French and a working knowledge of English are key requirements

Required Skills, Competencies and Experience

• Experience in establishing and maintaining working relationships with the Ministry of Health at the regional, district and facility levels.
• Significant and up-to-date knowledge of current guidelines, standards, tools, and best practices in ART, PTCT, TB/HIV, and HRT.
• Experience in the prevention, testing, care and treatment of HIV and TB and HIV in children, adolescents, adults and pregnant and lactating women, with demonstrable results and expertise in the provision of TB and HIV treatment and care services in a public or faith-based health facility; knowledge of the differentiated HIV care model is an essential requirement.
• At least 4 years of project management experience at the health facility, district, or regional levels
• Demonstrated experience in organizing and facilitating training, mentoring and capacity building of health workers in the areas of TB and HIV prevention, care and treatment.
• Knowledge of PEPFAR program and Ministry of Health/CNLS reporting requirements, including knowledge of data collection and reporting tools.
• Proficiency in basic computer skills – MS Office; The Internet; Basic data analysis skills.
• Self-reliant, results-oriented individual with excellent communication, interpersonal, report writing and analytical skills.
• Dedicated team player, with the ability and experience to work in a multidisciplinary team

Additional Information

Qualified candidates should submit a CV and cover letter before October 15, 2025, at 5:00 PM (West Africa Time Zone).

Please specify your preferred region in your cover letter.

The positions are subject to the availability of donor funding.

EGPAF believes that diversity in the workplace enriches our work and enhances our impact and effectiveness. We believe that employees have the right to work in a climate of mutual respect and integrity that promotes dignity and respect for all, and that enables them to reach their full potential. EGPAF is an equal opportunity employer and affords equal opportunity to all employees and applicants for employment regardless of race/ethnicity, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, disability or genetics. In addition to country law requirements, EGPAF complies with US laws governing nondiscrimination in employment in every location in which the Foundation has facilities.

The Foundation does not charge any fees at any stage of the recruitment process. If you are asked to pay a fee at any stage of recruitment, please contact our hotline by phone (US: dial toll free 888-225-1429; all other countries: collect 770-776-5674), or online (www.reportlineweb.com/pedaids).