Associate Director - Data Integration Services

Associate Director – Integration Service Operations & SRE

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

The Associate Director – Integration Service Operations & SRE will lead the operations, reliability engineering, and automation of on-premises and cloud integration platforms supporting the Enterprise Data Platform in a regulated pharmaceutical environment. This role ensures highly reliable, secure, and compliant integrations across clinical systems, laboratory systems, research platforms, manufacturing operations, supply chain, and enterprise analytics platforms. The role blends technical expertise in hybrid integration ecosystems with SRE principles, driving scalability, observability, and compliance while enabling digital transformation initiatives across the organization.

Strategic Leadership

• Define and execute the integration platform operations and SRE roadmap, aligned with pharma-specific business processes and data modernization goals.
• Partner with enterprise architects, compliance leaders, and business stakeholders to deliver secure and GxP-compliant integration services.
• Evaluate emerging integration and streaming technologies for scalability, automation, and cost-effectiveness within regulated environments.

Operations & Platform Management

Oversee operations of integration platforms such as Alytex, SFTP, IBM App Connect, Azure Integration Services, and AWS AppFlow supporting clinical trials, LIMS, ERP, MES, and analytics platforms. Ensure 24/7 operational availability and manage incident, change, and release processes in line with ITIL and pharmaceutical validation practices (CSV). Implement Infrastructure-as-Code (IaC) and CI/CD pipelines to standardize provisioning, configuration, and upgrades for integration services. Optimize integration workflows and event-driven architectures for latency, throughput, and cost efficiency.

SRE & Reliability Engineering

Design and implement observability frameworks with KPIs, logging, and distributed tracing for real-time monitoring of integration pipelines. Define and manage SLOs, SLIs, and SLAs for critical business systems across clinical, research, and manufacturing platforms. Establish robust incident response, RCA processes, and blameless post-mortems to continuously improve Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR). Build self-healing integrations and drive automation for failover, recovery, and error-handling processes.

Security, Compliance & Governance

Enforce strict security controls, including role-based access, API security, encryption, tokenization, and zero-trust principles, across on-prem and cloud integration services. Ensure GxPand SOX compliance in all integration workflows and data transactions. Collaborate with Quality, Compliance, and InfoSec teams to support audits, CAPAs, and validation documentation for integration systems. Maintain comprehensive audit trails and system documentation to meet internal and regulatory audit requirements.

Team Leadership & Collaboration

Lead and mentor a global team of integration engineers, SRE specialists, and platform operations analysts. Foster a DevOps and SRE-driven culture emphasizing collaboration, knowledge sharing, and automation. Partner with business units, data engineering teams, and manufacturing IT to ensure seamless and compliant integration of new platforms and technologies. Provide training and operational playbooks to elevate platform knowledge and operational readiness.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

#WeAreLilly