Account Management Senior Advisor

Account Management Senior Advisor

This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Ideal candidates will be able to report to one of our Pulse Point locations in Mason, OH, Cincinnati, OH, Norfolk, VA, Indianapolis, IN, Atlanta, GA, Tampa, FL, St. Louis, MO, Louisville, KY, or Nashville, TN. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Account Management Senior Advisor is responsible for assisting in developing and building improved methodologies and practices consistent with current enterprise goals.

How you will make an impact:

• Functions as the single point of contact for the Business or IT partners for their IT needs.
• Leads small teams on initiating, developing, designing, and implementing new change initiatives.
• Initiates formal/informal communications and meets with area lead contacts to gather needs and issues, reviews other needs statements and requirements.
• Helps leverage initiatives and good practices from other areas.
• Helps to identify and coordinate independent initiatives across the organization and seeks to develop a corporate solution.
• Identifies and implements changes across the organization by working with other relationship managers and key associates.
• Identifies needs and recommends ways to improve new or existing process, methodologies and practices through observation, research, and data analysis.
• Monitors adoption and use of processes, tools, and practices to create action plans in collaboration with the user area to improve usage.
• Assists areas with due diligence on new ideas by acting as a facilitator/informal contact.
• Facilitates and provides feedback for solution shaping and high-level requirement collection and effort estimation.
• Follows technology solutions from concept to reality.
• Participates in discovery sessions as an active participant capturing all session outputs.
• Captures information and displays in real-time, high level business requirements, process flows, dependencies and action items, scope definition, and other key information such as key terms/acronym definitions.
• Owns communicating and archiving to minimize duplicative work on future initiatives.
• Oversees knowledge sharing and deliverable creation for requirements.

Minimum Requirements:

Requires a BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 7 years' experience in any of the following: coaching, mentoring, monitoring, and measuring Information Technology process, tools and standard practices; or any combination of education and experience, which would provide an equivalent background.

Preferred skills, capabilities, and experiences:

• Relevant certification in applicable domain, such as Project Management, Quality, Availability and Reliability highly preferred.
• Experience with project management methodology, tools and processes highly preferred.
• Experience with FACETS and WGS systems highly preferred.
• Medicare and Medicaid knowledge highly preferred.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: IFT > IT Bus Systems Solutions Planning

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.