Retail Sales Associate / Customer Service

Wellness Sales Associate / Customer Service Associate

Elements Massage Denver West is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.

Studio Benefits:

• Competitive pay
• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio
• 401k, Vision, Dental, Health Insurance, Life Insurance and Disability Insurance

Job Type: Part-time/weekend & evenings

Pay: up to $15-$17/hour plus bonuses

Education:

• High school or equivalent (Required)

Additional Compensation:

• Commission
• Bonuses
• Store Discounts

This Job Is Ideal For Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction

Responsibilities and Duties:

• Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Massage Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
• Assist with administrative duties as assigned

Qualifications and Skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.