General Manager | Sales / Operations Manager

General Manager

Pay: $45,000.00 - $50,000.00 per year

Position Summary:

At Elements Massage, we are passionate about our vision of changing lives through the powerful touch of massage. Through our people and our actions, we constantly strive to uphold our core values of fun, ownership, respect, passion, and integrity by keeping them at the forefront of all we do.

The General Manager should be someone who can take our studio to the next level by motivating a sales and massage therapist team, leading by example, innovating to find unique solutions to grow, and translating business opportunities that have a positive and lasting impact on our greater wellness community!

Position Responsibilities:

• Leading a studio wellness team to success with a growing client member base
• Sales focused mind – the ability to enroll clients in the Wellness Program and inspire employees to do so as well
• Create work schedules for staff
• Facilities management – ensuring all guest areas are clean and ready for business
• Administrative tasks – copying, filing, printing, and petty cash
• Ensuring all documentation is accurate, complete, and timely for both internal and external clients
• Creating programs to increase productivity and to reach studio revenue goals
• Overseeing the Front Desk and Massage Therapist hiring process
• Coach, mentor, and train Front Desk and Therapists in all key business areas
• Complete performance reviews of staff
• Ensure all studio policies and procedures are communicated and followed
• Ensure brand standards are in compliance
• Verify all therapists are up to date on licensing, insurance, and training
• Train staff on studio software
• Staff meeting planning, preparation, and execution
• Employee conflict resolution and care
• Addressing emergency scheduling issues quickly and professionally
• Addressing all client requests and disputes to determine areas of improvement and complete client satisfaction

Preferred Skills, Experience, and Qualifications:

• Management experience in a retail environment (preferably GM experience)
• Passion for health and wellness industry
• Sales/Membership focused individual
• Experience in the massage industry a plus
• Experience with MindBody software a plus

• Results-oriented, and customer-centric approach
• Must enjoy and be passionate about selling
• Demonstrates strong ability to lead a team of employees
• Remains confident and calm under stress and conflict
• Excellent planning and time management skills
• Self-starter, organized, and able to manage multiple priorities (project management)
• Ability to establish goals and convert plans into action

Elements Massage offers an exciting benefits package that includes bonus, health benefits, and vacation.

Other Benefits:

• Free monthly 1 hour massage session
• Discounts on services
• Salaried position of $45,000 to $50,000 depending on experience, with a bonus potential of up to $1000 a month.

Physical Demands and Work Environment:

Physical Demands

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers for work on computers and other typical office-type machines. Vision abilities required by this job include close vision. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Work Environment

• Working in studio most days
• Evening and weekend work will be needed

Job Type: Full-time

Additional Compensation:

• Bonuses

Work Location: One location

Administrative Duties:

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Maintaining property and equipment
• Inspecting and adhering to safety and sanitation guidelines
• Performing front-line customer service

Benefits:

• Employee discount
• Health, vision, and dental insurance
• Paid time off

Work Location: In person