Service Advisor, Heavy Truck Maintenance - Remote Eligible

Get Started on an Exciting Career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

We are looking for a Service Advisor, Heavy Truck Maintenance to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• Knowledgeable in and have previous hands-on mechanical experience with medium/heavy trucks, diesel or heavy equipment?
• Driven by providing an extraordinary customer experience?

As the Service Advisor, Heavy Truck Maintenance, you will work from home in an inbound call center environment. You will use your experience to review requests from truck repair shops and approve or decline repairs based on the client's policies.

A Day in the Life

• Apply your diesel technical expertise (e.g.; repairs, preventative maintenance, labour & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquires involving repairs and roadside events
• Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools
• Assist drivers in locating appropriate repair facilities
• Use technical knowledge to effectively negotiate repairs on our client's behalf

Requirements

• High school diploma or equivalent required
• Prior experience as a mechanic or service advisor (writer) specializing in diesel engines (heavy duty trucks/vehicles)
• Active ASE Certification preferred. In lieu of ASE Certification Element will consider candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment
• Proven communication, negotiation, and decision-making skills
• Team player who enjoys working with clients and repair shops on a daily basis
• Ability to work independently with minimal supervision
• Availability to work early evenings, 1 day per weekend, and holidays

Please note that the business title for this role is "Associate, Maint - Truck"

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You

• A culture of innovation, empowerment, decision-making, and accountability

• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness

• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)