Senior Servicenow Platform Engineer

Senior ServiceNow Platform Engineer

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

To continue to be an industry pioneer delivering unparalleled care, we need a Senior ServiceNow Platform Engineer with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring Mission?

• Work autonomy and flexible schedules
• 1:1 patient care
• Supportive and collaborative environment
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

As Senior ServiceNow Platform Engineer, you'll contribute to our success in the following ways:

• Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Information Technology and Security team
• Leads ServiceNow services, processes and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions
• Supports creating the overall roadmap, shapes demand for enterprise platform consumption, and facilitates execution of efforts that will drive forward platform strategy in a timely manner
• Configure and customize ServiceNow modules (ITSM, HRSD, FSM, etc.) to meet business requirements
• Develop and maintain workflows, business rules, client scripts, and integrations
• Build custom applications and extend existing functionality on the ServiceNow platform
• Ensure platform performance, scalability, and maintainability
• Participate in design sessions and provide technical input on new features and integrations
• Maintain documentation for solutions, processes, and configurations
• Partner with business analysts and stakeholders to translate requirements into technical solutions
• Support platform upgrades and new feature implementations
• Continuously track ServiceNow releases, features, and industry trends
• Promotes Elara Caring's philosophy, mission statement and administrative policies to ensure quality of care
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
• Performs other duties/projects as assigned

What is Required?

• Bachelor's Degree in Computer Science, Information Systems or related field is preferred.
• 10+ years ServiceNow development/configuration experience.
• Proven Success with ITSM, HRSD, FSM or other Service Now Modules
• Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide)
• Strong knowledge of ServiceNow architecture, data models and best practices
• Proven success on projects with large-scale deployments of ServiceNow
• Familiarity with ITIL processes
• Ability to travel up to 10% within the US
• Sit, stand, bend, lift and move intermittently and be able to lift at least 25 lbs.