Service Line Growth Manager

Operational Responsibilities – Service Line Growth Manager

The responsibilities of the Service Line (SL) Growth Manager revolve around two core actions:

1. First, ensuring yearly plans are developed within each service area of the Business Services Group (i.e., health and safety, compliance, and due diligence). This activity is part of annual SL Planning that takes place in Q3/Q4 each year, with established actions and processes to implement.

2. Second, ensuring growth/sales plans are being implemented and facilitating communication, collaboration, and escalation of information to the Operations (Ops) Team.

Typical duties include the following:

-Collaborate weekly with service area leads to:

• Identify resourcing needs of upcoming proposals
• Discuss probability of new work / proposal wins

-Collaborate weekly with Ops Team to:

• Provide updates on opportunities, proposals, and new projects.
• Summarize business development (BD) efforts and identify areas where service area leads need support
• Support staffing for new projects and/or BD opportunities

-Check in monthly with service area leads on plan progress, sales in each service area against target, and potential changes to plan

-Escalate issues, challenges, and opportunities to SL Director

-Provide monthly update to SL Director on growth plan progress, key metrics (sales, proposals, and milestones), challenges, support needed, or issues identified and how this will affect other functional areas of the team

-Travel for SL annual planning meeting (typically one 3- or 4-day trip per year in Q3 or Q4)

Integration

Months 1–2

• Operational role training
• Introduction to services, structure, and processes
• Ops call shadowing
• Ops reports overview

Months 3–4

• Ops call participation
• Detailed Ops reports review

Months 5–6

• Lead weekly calls with service area leads and facilitate information exchange between service area leads and Ops Team
• Participation in pre-planning activities related to annual planning. This will include working with existing Growth Manager and service area leads on developing business plans for following year.

Months 7–12

• Review and comment on strategic growth plans to support annual SL planning
• Participate in in-person SL planning meetings (typically 2–4 days of travel in October)
• Participate in presenting annual SL plan to Leadership Team
• Prepare to execute plan for following year.

Year 1 Outcomes

• Gain full understanding of EHS Support's operational processes and business cycle calendar, monthly reporting, and communication escalation processes
• Fully integrate into Ops Team
• Drive growth plans with service area leads

Benefits

• Generous Vacation Policy
• Health Benefits (medical, dental, vision)
• 401k w/matching options
• Short- & Long-Term Disability
• Life Insurance
• Sick Time
• Bonus Opportunities

Our Principles

• Strive for excellence, always
• Be open, honest, and direct
• Assume good intentions
• Trust coworkers, leadership, and clients
• Listen to learn
• Be accountable for our work
• Foster teamwork
• Demonstrate integrity
• Take pride in one's work
• Live your personal values
• Provide a safe and health work environment that promotes wellness
• Have fun!

EHS Support is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.