Service Line Director

Operational Responsibilities – Service Line Director

The responsibilities of the Service Line (SL) Director revolve around the following core actions:

• Lead the development and successful execution of annual SL plans
• Ensure profitability and key areas of service line health (i.e., growth and innovation; team and personnel; quality; health, safety and wellness; and financial management) are met annually
• Support and remove roadblocks for the operations team
• Act as final decision-maker for key SL issues and serve as the SL liaison for reporting to EHS Support's Leadership Team

Typical duties include the following:

• Lead weekly operations (Ops) Team calls to ensure:
• Growth, innovation, and business development initiatives are on track, in accordance with the annual SL plan
• Project teams are functioning effectively, staff are participating in value-add activities and recognized appropriately, and opportunities for upskilling and career advancement are identified and actioned
• Quality remains central to all internal and external work products, risks to SL success are identified and mitigated, and continuous improvement opportunities are identified and actioned
• Health, safety, and wellness are imbedded in our culture
• Financial health of the SL is maintained
• Prepare monthly SL reports for review and discussion with Chief Performance Officer (CPO)
• Collaborate with Ops team and other SL leaders to provide updates to staff on SL performance and progress in achieving annual plan
• Escalate issues, challenges, and opportunities to CPO
• Prepare Ops team and other SL leaders for annual SL plan development and ensure adherence to annual business cycle calendar
• Travel for SL annual planning meeting (typically one 3- or 4-day trip per year in Q3 or Q4)
• Lead presentation of annual SL plan to EHS Support's leadership team

Integration

Months 1–2

• Operational role training
• Introduction to services, structure, and processes
• Ops call shadowing
• Ops reports overview

Months 3–4

• Ops call participation
• Detailed Ops reports review

Months 5–6

• Lead weekly Ops Team calls with support from interim SL Director
• Participation in pre-planning activities related to annual planning. This will include working with interim SL Director, Ops Team, and service area leads on developing the annual SL plan for following year

Months 7–12

• Review and comment on various aspects of annual SL plan (i.e., plans for growth and innovation; team and personnel; quality; health, safety and wellness; and financial management and profitability)
• Participate in in-person SL planning meetings (typically 2–4 days of travel in October)
• Participate in presenting annual SL plan to Leadership Team
• Lead annual SL plan execution for following year.

Year 1 Outcomes

• Gain full understanding of EHS Support's operational processes and business cycle calendar, monthly reporting, and communication escalation processes
• Fully integrate into Ops Team
• Drive execution of annual SL plan
• Enable interim SL Director to fully step out of interim role

Benefits

• Generous Vacation Policy
• Health Benefits (medical, dental, vision)
• 401k w/matching options
• Short- & Long-Term Disability
• Life Insurance
• Sick Time
• Bonus Opportunities

Our Principles

• Strive for excellence, always
• Be open, honest, and direct
• Assume good intentions
• Trust coworkers, leadership, and clients
• Listen to learn
• Be accountable for our work
• Foster teamwork
• Demonstrate integrity
• Take pride in one's work
• Live your personal values
• Provide a safe and health work environment that promotes wellness
• Have fun!

EHS Support is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.