Sales Support Representative - outbound Seasonal - Remote Eligible

Join Us in Creating a Better Way!

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way – one that's transparent and trustworthy for both our consumers externally and our employees internally.

Move your career forward while connecting countless people to the life-changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

Role Overview

As the first point of contact for our customers, Sales Support Representatives play a vital role in shaping the customer experience. You'll be the friendly voice that welcomes individuals seeking Medicare guidance, actively listening to their needs, gathering key information, and ensuring they're connected with the right eHealth expert. In addition to handling inbound inquiries, you'll also conduct proactive outreach to existing customers, reaching out to prepare them for their appointments and connect them with licensed advisors who can guide them through their Medicare options. Your ability to build trust, communicate clearly, and guide customers through the first steps of their journey is essential to setting them up for success as well as launching your knowledge of the Medicare space.

This is a temporary position that will end on December 8, 2025. Must be able to work 6:00 AM-6:00 PM PST, including weekends as needed. Must be available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th.

What You'll Do

• Work a shift between 6:00 AM – 6:00 PM PST, Monday–Friday (including scheduled overtime, weekends, and holidays)
• Handle a high volume of inbound and/or outbound calls
• Follow scripts and compliance protocols
• Transfer customers to the appropriate licensed advisor
• Document customer interactions accurately
• Educate customers about eHealth's services
• Meet monthly performance goals
• Support various call campaigns (appointments, plan changes, etc.)
• Demonstrate eHealth's values in your behaviors, practices, and decisions

Who You Are

• You have 1+ years of customer service or sales experience (call center preferred)
• You have strong communication skills (oral and written)
• You are proficient in Microsoft Word, Excel, and internet tools
• You are an entry-level candidate with a passion for helping others
• You are a detail-oriented individual eager to learn and grow

Launch Your Career with eHealth's IGNITE Program as a

Seasonal Sales Support Representative

At eHealth, we believe that behind every successful sales team is a strong, knowledgeable support team. As a Seasonal Sales Support Representative, you'll play a vital role in helping clients and agents navigate complex Medicare health insurance options. Through our IGNITE Career Development Program, you'll gain valuable skills, industry knowledge, and a pathway to a long-term career in sales.

What is IGNITE:

IGNITE is a career development program designed to empower early-career professionals in support roles. It offers:

• Mentorship from experienced sales leaders
• Workshops on communication, problem-solving, and collaboration
• Opportunities to learn from senior team members and leaders from across the organization
• A fast track to apply for a full-time Licensed Associate Benefit Advisor role at the end of the season

What You'll Gain:

• Hands-on experience in the Medicare insurance space
• A supportive team environment focused on growth and learning
• A competitive edge when applying for full-time roles at eHealth
• Paid training and milestone bonuses

*This role will be employed through a third party staffing vendor and will pay $18 per hour

*Please note the above is a summary of responsibilities; a full job description is available upon request.